At Al Haaj Couture, we take pride in the quality of every piece we craft. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before initiating a request.
7 days
Return window from delivery date
5–7 days
Refund processing time once approved
Unused
Items must be unworn & in original packaging
1. Eligibility for returns
To be eligible for a return, your item must meet all of the following conditions:
The return request is made within 7 days of the delivery date · The item is unworn, unwashed, and unaltered · All original tags are still attached · The item is in its original packaging, in the same condition as received · Proof of purchase (order confirmation or receipt) is provided.
2. Non-returnable items
The following items cannot be returned or exchanged under any circumstances:
Custom or made-to-order pieces
Items marked as final sale
Items that have been worn, washed, or altered
Items returned without original tags or packaging
Gift cards or store credit vouchers
Items returned after the 7-day window
3. How to initiate a return
To start a return, please follow these steps:
1Email us at [your email] with your order number, the item(s) you wish to return, and the reason for your return.
2Our team will review your request and respond within 2 business days with approval or further instructions.
3Once approved, securely pack the item(s) and ship them to the address provided by our team.
4Once we receive and inspect the item, we will notify you of the refund or exchange outcome.
4. Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item received was faulty, damaged, or incorrectly sent. In such cases, Al Haaj Couture will cover the return shipping fee in full. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit during a return.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to reflect the credit. Original shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We are happy to offer exchanges for a different size or colour, subject to availability. To request an exchange, follow the same steps as a return and mention your preferred replacement item. If the replacement item is of higher value, the difference will need to be paid before dispatch. Exchanges are processed once the original item has been received and inspected.
7. Damaged or faulty items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at @alhaajcoutureofficial with your order number and clear photographs of the issue. We will arrange a replacement, exchange, or full refund at no additional cost to you. We sincerely apologize for any inconvenience caused.
8. Contact us
For any return, refund, or exchange queries, our team is happy to assist.
Al Haaj Couture — Customer Care
Email: @alhaajcoutureofficial · Website: alhaajcouture
Al Haaj Couture · All rights reserved © 2025
At Al Haaj Couture, we take pride in the quality of every piece we craft. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before initiating a request.
7 days
Return window from delivery date
5–7 days
Refund processing time once approved
Unused
Items must be unworn & in original packaging
1. Eligibility for returns
To be eligible for a return, your item must meet all of the following conditions:
The return request is made within 7 days of the delivery date · The item is unworn, unwashed, and unaltered · All original tags are still attached · The item is in its original packaging, in the same condition as received · Proof of purchase (order confirmation or receipt) is provided.
2. Non-returnable items
The following items cannot be returned or exchanged under any circumstances:
Custom or made-to-order pieces
Items marked as final sale
Items that have been worn, washed, or altered
Items returned without original tags or packaging
Gift cards or store credit vouchers
Items returned after the 7-day window
3. How to initiate a return
To start a return, please follow these steps:
Email us at [your email] with your order number, the item(s) you wish to return, and the reason for your return.
Our team will review your request and respond within 2 business days with approval or further instructions.
Once approved, securely pack the item(s) and ship them to the address provided by our team.
Once we receive and inspect the item, we will notify you of the refund or exchange outcome.
4. Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item received was faulty, damaged, or incorrectly sent. In such cases, Al Haaj Couture will cover the return shipping fee in full. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit during a return.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to reflect the credit. Original shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We are happy to offer exchanges for a different size or colour, subject to availability. To request an exchange, follow the same steps as a return and mention your preferred replacement item. If the replacement item is of higher value, the difference will need to be paid before dispatch. Exchanges are processed once the original item has been received and inspected.
7. Damaged or faulty items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at @alhaajcoutureofficial with your order number and clear photographs of the issue. We will arrange a replacement, exchange, or full refund at no additional cost to you. We sincerely apologize for any inconvenience caused.
8. Contact us
For any return, refund, or exchange queries, our team is happy to assist.
Al Haaj Couture — Customer Care
Email: @alhaajcoutureofficial · Website: alhaajcouture
Al Haaj Couture · All rights reserved © 2025